Guangzhou Zhongbao Optical Cable Co.,ltd

My company provides an optical cable warranty period of 12 months. No matter in the cable installation process, or problems in the use process, our company will provide technical support, and actively respond to the problem of users, after receiving the notice to respond within 2 hours and provide solutions. If you need to send to the site, our company will send technical personnel to the scene with the fastest speed, to solve the problem within 24 hours. In the warranty period, as a result of the quality of optical cable communication failure, the company will provide free of charge for the replacement of the products, and bear all costs arising therefrom.

First, technology, after-sales service

1, to provide a full range of products factory inspection reports and certificates, as well as the engineering design of the required technical information and drawings.

2, to provide the correct use of products, construction, maintenance methods.

3, to provide the corresponding technical training.

4, the cable connection, the construction can provide complete technical service and line repair service.

5, I provide 24 hours service hotline during the warranty period and warranty period, and is equipped with the technical support department and office service center provides two levels of customer service service.

6, during the project construction, in the end user needs, I provide the use of optical fiber cable test instrument, the project acceptance, can send technical personnel to the scene to guide.

Two, transport, supply services

The goods by our company shipped directly to the user specified location for emergency delivery, our company has inventory, by the company fleet on time and shipped to the customer designated locations, due to damage of packing and transportation by our company and bear the loss.

Three, dealing with customer complaints and complaints

1, establish customer files, record customer complaints, and actively respond to.

2, regular active users to consult the user's comments.

3, the shortest time to solve customer problems.